Onboarding Coordinator

Hancock Claims Consultants is seeking a detail-oriented and organized Onboarding Coordinator to join our Shared Services team. This role is responsible for coordinating contractor onboarding, credentialing, and offboarding activities while ensuring accurate documentation, compliance, and a positive onboarding experience.

We're looking for a proactive, solutions-oriented professional who thrives in a fast-paced environment, manages multiple priorities, and enjoys collaborating with others to support operational success.
 

• Coordinate onboarding activities for new contractors, ensuring timely completion of requirements.
• Collect, review, and verify required documentation, including licenses, certifications, insurance, and agreements.
• Serve as a primary point of contact for contractors regarding onboarding requirements, deadlines, and next steps.
• Maintain accurate onboarding records, checklists, trackers, and information within company systems.
• Partner with Recruiting, Operations, IT, and other departments to coordinate training, system access, and equipment.
• Monitor onboarding progress, follow up on outstanding requirements, and resolve or escalate issues as needed.
• Support offboarding activities, including separation notifications, system access removal, equipment returns, and documentation.
• Assist with compliance reviews, reporting, process improvements, and special projects.
• Provide additional support to the onboarding team (HRN) while maintaining confidentiality and compliance with company policies.

• 2+ years of experience in onboarding, credentialing, recruiting coordination, contractor administration, or a related field preferred.
• Experience supporting contractor or field workforce onboarding and offboarding preferred.
• Strong organizational, communication, and time-management skills with excellent attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively across departments.
• Proficiency in Microsoft Office and experience with onboarding, recruiting, or credentialing systems.
• Strong customer service, follow-up, and problem-solving skills.
• Associate or bachelor's degree preferred; equivalent experience accepted.

• Competitive Base Salary
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• 401(k) with Company Match
• Paid Time Off
• Employee development and growth opportunities