Front Desk Associate

Fl-Estero-mid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

Greet and check in clients with a warm, professional demeanor Schedule and manage appointments using spa booking software Promote and sell spa memberships, packages,

Requirements Summary

Previous customer service, front desk,

Technical Tools

Front Desk AgentHospitality & Tourism

Benefits:

Health insurance
Paid time off
Training & development
Wellness resources
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks

About the Role:

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

Greet and check in clients with a warm, professional demeanor
Schedule and manage appointments using spa booking software
Promote and sell spa memberships, packages, and retail products
Handle client inquiries, concerns, and follow-ups with excellent customer service
Process payments and maintain accurate transaction records
Coordinate with massage therapists and estheticians to ensure smooth daily operations
Maintain a clean, organized, and inviting front desk and lobby area

Requirements:

Previous customer service, front desk, or receptionist experience preferred
Strong communication and interpersonal skills
Sales-driven mindset with the ability to meet membership and retail goals
Ability to multitask in a fast-paced spa environment
Proficiency with scheduling software or point-of-sale systems is a plus
Flexible availability including evenings and weekends
Positive, professional attitude and a passion for wellness and hospitality

About Us:

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.