Engagement Management Lead

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

As an Engagement Management Lead, Handshake AI, you will own our most critical Frontier AI lab customer relationships from first scope through production deployments, expansions, and renewals. You are the person these customers call first, in both high stakes moments and day to day decision making, and you are comfortable operating in environments with high expectations, high visibility, and high pressure.

You will sit at the intersection of customers, operations, product, and engineering, turning ambiguous, high stakes problems into clear programs, making hard tradeoffs at speed, and orchestrating cross functional teams to deliver outsized results while maintaining exceptional, executive level relationships.

• Multiple high priority implementations are live in production with clear, referenceable wins and expansion in motion.

• Your accounts show deep adoption and material revenue growth, with Handshake AI embedded in core model development and evaluation workflows.

• Sales, Ops, and Product leaders consistently treat you as the owner of outcomes for your accounts and pull you into the most strategic, time sensitive opportunities.

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  6+ years in customer facing, high ownership roles (engagement management, management consulting, customer success, strategy and operations, or similar) with AI, data, or complex operational products.

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• Want to own a book of business and are comfortable being directly accountable for customer outcomes and revenue

• Can make high judgment decisions with incomplete information and move fast without perfect data

• Enjoy switching between executive level relationship management and detailed project and data reviews

• Are comfortable working directly with senior leaders at Handshake and demanding VP and C level customers

It is not a good fit if you need fixed hours, narrow scope, or heavy structure. There are periods of high intensity, including occasional early or late calls across time zones. Priorities can change quickly and you will often be the person asked to solve the hardest customer problems.

• Management consulting at top tier firms, with significant client leadership and project ownership

• Strategy and operations or bizops roles at early stage or high growth startups

• Customer facing leadership roles in SaaS or AI / data companies (engagement management, customer success, solutions, or similar)

• Investment banking or private equity backgrounds that transitioned into operating or client facing roles

• Prior experience in AI is helpful but not required.