Collector - Skip Trace Agent

The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This role requires strong investigative skills, attention to detail, and proficiency with skip tracing tools and databases. The specialist works closely with recovery agents, collection teams, and legal departments to facilitate successful repossession efforts in compliance with federal, state, and company regulations.

• →Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral.
• →Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates.
• →Maintain accurate, detailed case files with all efforts, contacts, and findings.
• →Communicate findings with repossession agents and coordinate recovery efforts.
• →Work closely with internal departments to support recovery and minimize losses.
• →Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• →Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant.
• →Identify patterns or trends that may indicate location strategies for hard-to-find accounts.
• →Maintain productivity, compliance, and quality metrics as defined by department standards.
• →Assist in updating and maintaining skip tracing software tools and lead sources.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 1–2 years of experience in skip tracing, collections, repossession, or related field.
• Proficient with skip tracing tools (e.g., TLOxp, LexisNexis, Clear, IDI CORE, etc.)
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High level of integrity, discretion, and professionalism.

• Experience working with recovery management software (e.g., RDN, DRN).
• Bilingual (Spanish/English) a plus.
• Prior law enforcement, private investigation, or repo industry experience beneficial.

• Standard office hours; some flexibility may be required depending on case urgency.
• May involve working nights or weekends to contact hard-to-reach individuals.
• Remote or hybrid options may be available depending on company policy.