Happyco4mo ago

Customer Success Manager - AI Forward

United StatesRemoteFull-Timemid

Data ScienceCustomer SupportCustomer Success Manager

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Quick Summary

Key Responsibilities

Retention Adoption Product value realization Use AI tools and workflows to: Analyze customer health, usage, and risk patterns Surface expansion and churn risk signals Automate reporting, insights,

Technical Tools

Data ScienceCustomer SupportCustomer Success Manager

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

About the Role

~1 min read

We are building an AI-first customer experience organization. This Customer Success Manager role is for operators who have already used AI in real business workflows to improve customer outcomes — not just to draft emails or summarize notes.

You will own a portfolio of multifamily SaaS customers and act as a consultative partner, using data, analytics, and applied AI techniques to drive retention, adoption, and measurable business impact for our clients.

This is a hands-on role for CSMs who blend relationship management with analytical rigor and modern AI-driven workflows.

Responsibilities

~2 min read

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Own and grow a book of multifamily SaaS customers with responsibility for:
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  Retention
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  Adoption
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  Product value realization
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Use AI tools and workflows to:
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  Analyze customer health, usage, and risk patterns
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  Surface expansion and churn risk signals
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  Automate reporting, insights, and executive-ready customer narratives
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Develop AI-powered customer insights:
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  Create health dashboards
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  Summarize behavioral trends
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  Build renewal risk narratives backed by data
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Act as a consultative partner to customer leadership teams using:
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  Data-backed recommendations
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  Operational insights
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  Outcome-focused success plans
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Partner cross-functionally with:
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  Product
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  Support
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  Services
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  RevOps / Analytics
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Document and operationalize repeatable AI workflows that improve:
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  CSM efficiency
- →Renewal predictability
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  Customer visibility

→A minimum of 3+ years in Customer Success, Account Management, or Client Services in a SaaS environment

→Demonstrated, real-world application of AI in business workflows, such as:

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AI-driven customer health analysis
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Automated insight generation
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Predictive risk modeling
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Workflow automation for account reviews or renewals

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Comfort working with data:
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  Dashboards
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  Customer usage metrics
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  Operational KPIs
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  Strong executive communication skills
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  Proven ability to manage client relationships with consultative authority

→

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PropTech or Multifamily experience
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Experience with customer success platforms (e.g., Gainsight, Totango, Catalyst)
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Experience working with:
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  Product telemetry
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  Usage data
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  BI tools
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  Hands-on experience with AI tools such as:
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    LLMs integrated into workflows
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    No-code automation
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    Data enrichment pipelines
  - →Bachelor's degree (or equivalent professional experience)

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You are independently running AI-enhanced account reviews
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Your customer risk assessments are data-backed and defensible
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You are surfacing churn risk earlier than traditional CSM methods
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Your workflows reduce manual effort while improving customer clarity
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Your accounts show measurable improvements in:
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  Product adoption
- →Renewal Confidence
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  Executive engagement

Listing Details

Posted: November 24, 2025
First seen: March 26, 2026
Last seen: April 11, 2026

Posting Health

Days active: 16
Repost count: 0
Trust Level: 46%
Scored at: April 11, 2026

Signal breakdown

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Apply for this position ↗

Happyco

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HappyCo is a real-time property operations platform for the multifamily real estate industry, offering mobile inspections, remote monitoring, and real-time reporting to improve operational efficiency and resident satisfaction.

Employees

125

Founded

2011

Domain

Jobs

External application · ~5 min on Happyco's site

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