Senior Product Manager

We're hiring a Senior Product Manager to define and own HappyCo's Communications Platform and Work Orders—the operational backbone that connects residents, agents, technicians, and property teams across our entire ecosystem, supporting thousands of property management professionals managing millions of units nationwide.

 

This is a high-impact role for a Senior PM who has owned complex platforms, made long-term product and technical tradeoffs, and driven strategy across interconnected product areas. You'll think in platforms and workflows, move quickly with precision, and embody HappyCo's GGSD (Get Good Stuff Done) values.

 

 

A defining focus of this role is evolving HappyCo's Call Management and messaging capabilities into a scalable, platform-level communications experience. You'll shape the future direction of our communications stack—working closely with partners like Bandwidth and Twilio—and guide the evolution toward Messaging as a Service (MaaS)–style capabilities that power resident communications, agent workflows, and cross-product experiences.

 

This role is critical to HappyCo's evolution into a multi-product platform. Communications and work orders are the connective tissue across our ecosystem—and you'll define how these capabilities scale, integrate, and unlock new product experiences.

 

What you'll inherit: Active products serving thousands of users daily, a growing communications platform in the midst of strategic migration and modernization, and clear customer demand for expanded capabilities. The foundation is strong—now we need a senior product leader to accelerate, scale, and architect the next chapter.

 

This role reports into Head of Product, it owns end-to-end product outcomes across core human and AI centric workflows.

 

 

 

Resident, technician, and vendor communication workflows. Telephony and SMS routing, voice AI agents, escalation systems, IVR, reliability and compliance, and foundational messaging infrastructure.

 

After-hours property workflows, agent instructions, call center operations, AI agents, and ticket management.

 

End-to-end maintenance workflow: intake, categorization, assignment, technician mobile experience, and completion.

 

 

We’re looking for a senior, execution-oriented Product Manager who can take full ownership of complex, business-critical workflows and drive them forward with confidence. You’ve operated in ambiguous environments before, made hard tradeoffs, and partnered deeply with engineering to ship reliable, scalable systems. You’re comfortable owning platforms, not just features, and you bias toward action while maintaining strong product judgment.

 

 

7+ years of product management experience owning high-impact or technically complex areas

Strong judgment and prioritization skills under real-world constraints

Technical fluency and comfort working closely with engineers on integrations, reliability, and migrations

Experience owning operational or mission-critical workflows where uptime and correctness matter

Clear cross-functional leadership and communication skills

A strong sense of ownership and a GGSD mindset

 

 

This role owns the operational backbone of HappyCo.

 

Communications, after-hours coverage, and work orders are the systems that determine whether residents get help, technicians can do their jobs efficiently, and properties can operate at scale. The decisions made here directly affect response times, reliability, customer trust, and operational cost across millions of resident interactions.

 

Call resolution speed and quality

After-hours coverage effectiveness

Messaging reliability and adoption

Work order throughput and completion efficiency

This is not a peripheral product area — it is foundational to platform stickiness, NOI, and long-term enterprise value.

 

 

You’ve owned similar challenges before and can ramp quickly:

You’ve scaled communications, messaging, or workflow-heavy platforms in a B2B environment

You’ve led products through significant technical change, including vendor transitions, platform migrations, or architecture evolution, without disrupting customers

You’ve partnered directly with external vendors or platform dependencies and understand the tradeoffs involved

You’ve owned products where latency, reliability, and compliance are non-negotiable

You enjoy turning foundational infrastructure into strategic platform capabilities

You’ve worked on or alongside AI-driven products and have a working understanding of AI, ML, or LLM-powered features, even if you’re not a specialist