haptik~21d ago

Implementation Analyst

India·Mumbaimid

Implementation AnalystBusiness Analysis & Process

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Quick Summary

Overview

What do we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019.

Technical Tools

agile

What do we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What responsibilities will you be trusted with for the Sr. Analyst Role:

Primary responsibility to build chatbot solutions working closely with the PMs, IEs and QAs
Working with PMs to map solutions for projects that solve customer's business goals, keeping the user experience at the centre of the thought process
Managing client communications for project updates, clarification calls, daily scrum calls
In-depth knowledge about the platform and also mentor Analysts with queries related to their responsibilities and upskill them with the platform capabilities
Leading the projects end to end right from Solutioning to go live
Assisting the QA in testing the bot to debug and fixes the issues raised

What skills, expertise, and experience are we looking for?