(Korean Bilingual) Program Manager (Mobile App)

Job Summary We are seeking an experienced Program Manager to lead the launch and growth of a new mobile application and loyalty programs for a retail and bakery brand. This role focuses on driving customer engagement, retention, and frequency through data-driven digital initiatives. The Program Manager will work closely with marketing, analytics, and technical teams, including coordination with an overseas HQ development team, to ensure successful execution of app-related programs. Requirements Key Responsibilities Lead end-to-end execution of a new mobile app launch and post-launch optimization Define success metrics, project plans, milestones, and timelines Manage cross-functional teams (analytics, technical, marketing) to meet program goals Drive loyalty and growth strategies focused on customer experience, retention, and acquisition Analyze app performance and customer data to recommend improvements Manage program roadmap, backlog, and prioritization of new features Serve as the main point of contact for program status updates and stakeholder communication Collaborate with U.S. teams and overseas development partners to align business and technical requirements Qualifications Bachelor’s degree required 8+ years of experience in digital program management or loyalty/digital initiatives Experience in retail, QSR, or franchise brands strongly preferred Strong project and people management experience Solid understanding of digital platforms, infrastructure, and data systems Proficiency in analytics tools and languages (SQL required; Python/R/SAS a plus) Advanced Excel, PowerPoint, and reporting skills Bilingual in Korean and English required Benefits Benefits 100% Company-Paid Medical, Dental, Vision, and Life Insurance (from Day 1) 401(k) with 5% company match (no vesting period) Short- and Long-Term Disability (short-term 100% covered) Free onsite lunch or daily lunch allowance Monthly gym and cellphone reimbursement Generous PTO, paid holidays, and paid family leave Paid maternity and caregiver leave Employee discounts and club activities