DLT - Asst Customer Service Manager Trainee - All Regions

Your Purpose

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

What You’ll Do

• Responsibilities will include performing floormonitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
• Provide immediate coaching/feedback to associates who are not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Supporting Leadership Through the 5 Es  

• As an associate, you are a key part of our success. You represent our values every day and help bring our purpose to life. Through the 5Es, you can lead from any role by showing up with care, pride, and a commitment to doing your best work—for your team, our customers, and the company.
  • Envision: Understand how your job makes a difference. Know the “why” behind your tasks and how they support your team and store goals. Ask questions if something doesn’t make sense and speak up with ideas to help things run better.
  • Energize: Bring a positive attitude and energy to work every day. Greet others with kindness, support your teammates, and celebrate wins—big or small. Stay focused, even during busy times, and help lift others up when things get tough.
  • Enroll: Be a team player. Listen, share your ideas, and ask how you can help. Get to know your coworkers and learn what they do. Make sure everyone feels welcome and included by showing respect and care.
  • Enable: Take pride in learning and growing. Ask for help when you need it and look for ways to get better every day. Use the tools and resources available to you. Offer to help train new associates or show someone how to do something the right way.
  • Execute: Do your job well and take ownership of your work. Be on time, follow through, and ask questions if you're unsure. Pay attention to detail, follow safety and quality standards, and take pride in doing things the right way the first time.

What You Bring

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Commitment to unparalleled customer service; excellent communication and interpersonal skills
• Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
• Flexible enough to manage multiple tasks
• Demonstrate patience when interacting with the Customer Service associates and customers

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

Job Title: Assistant Customer Service Manager - DLT
Job Code: 836
Department: Customer Service
Reports To: Customer Service Manager 
Supervises: N/A
FLSA Status: Non-Exempt 
Location: Retail Store Locations 
Created/Updated Date: January 2026 
 

Harris Teeter reasonably expects to pay the following ranges for this role, as a newly hired associate, in each market listed below. Pay may depend on previous experience and skill sets of the applicant.

Northern Virginia - $19.00/hr - $29.75/hr
Tidewater, VA - $19.00/hr - $26.00/hr
Prince George County, MD - $19.00/hr - $29.75/hr
Delaware - $19.00/hr - $27.50/hr
Williamsburg/Charlottesville - $19.00/hr - $27.50/hr
Montgomery County, MD - $19.00/hr - $29.75/hr
District of Columbia - $19.00/hr - $29.75/hr
Howard County, MD - $19.00/hr - $29.75/hr
Maryland - $19.00/hr - $29.75/hr