Temporary Customer Relations Rep I (up to 6 months)

Your Purpose

At Harris Teeter, our purpose is to Enrich Lives, and as the Customer Relations Representative (Level I), you will serve as serves as the first point of contact for customers, addressing inquiries and resolving concerns.

This entry-level position is essential for delivering exceptional customer service and maintaining positive relationships with customers.

What You'll Do

Essential Duties and Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a courteous and professional manner.
- Accurately address customer issues and seek to resolve them during the first point of contact.
- Document customer interactions and feedback for reporting purposes.
- Collaborate with team members to share knowledge and best practices.
- Participate in ongoing training and development opportunities to enhance service skills.
- Maintain familiarity with company policies, procedures, and product offerings.

Essential Skills and Qualifications:
- Strong verbal and written communication skills.
- Customer-focused mindset with a desire to help.
- Ability to work in a team environment and collaborate with others.
- Familiarity with customer service technologies and CRM systems is a plus.
- Basic problem-solving skills and a willingness to learn.

What You Bring

- Minimum of a High School diploma with relevant work experience.
- Availability to work nights, weekends, and be on call as needed.
- Capability to manage multiple tasks in a fast-paced and potentially stressful environment.
- Proven ability to resolve difficult customer issues courteously and professionally.
- Strong communication skills for effective interaction with store managers, regional personnel, and store support center associates.
- Excellent interpersonal skills with a commitment to customer satisfaction.
- Discretion and judgment in handling customer-related matters.
- Proficiency in Windows-based software, including Word, Excel, and PowerPoint.
- Strong written and oral communication skills.
- Skills in interpreting and communicating policies to address customer concerns.
- Well-developed organizational skills.
- Ability to meet attendance requirements and perform essential job functions consistently.
- Experience in handling complex assignments and special projects as required.
- Demonstrated ability to receive, interpret and communicate customer feedback effectively to senior leadership utilizing insights to drive internal decisions and enhance overall customer experience.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations will be provided, in accordance with applicable laws, to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Demands

Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting and carrying up to 50 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store.

Job Title: Customer Relations Representative I
Job Code: 116
Department: Legal
Reports To: Customer Relations Specialist or Customer Relations Lead
Supervises: n/a
FLSA Status: Hourly
Location: Store Support Center
Created Date: July 1, 2025