Store Manager

United States·ClevelandfullTimemid

RetailStore Manager

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Quick Summary

Overview

General PurposePlan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.Main Job Tasks and Responsibilities Set operating…

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General Purpose

Plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

Main Job Tasks and Responsibilities

Set operating goals and objectives
Assess staffing requirements and recruit staff when needed
Train and coach staff
Prepare and implement standard operating procedures
Manage staff performance in accordance with established standards and procedures
Ensure staff know and adhere to established codes of practice
Organize and monitor staff schedules
Maintain employee records
Co-ordinate restaurant operations during each shift
Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
Keep records of health and safety practices
Ensure compliance with restaurant security procedures
Ensure alcohol regulations are adhered to
Interact with customers
Advise customers on food and beverage choices
Oversee preparation of food and beverage items
Ensure adherence to set recipes
Ensure quality of food and beverage presentation
Observe size of food portions and preparation quantities to minimize waste
Interact with customers to ensure all inquiries and complaints are handled promptly
Co-ordinate menus
Analyze food and beverage costs
Accurately ensure EOD procedures for closing
Ensure cash management procedures are completed accurately
Analyze budget variances and take corrective actions
Establish and implement financial controls
Implement and oversee cost cutting measures
Plan and monitor restaurant sales and revenue
Organize and supervise marketing and promotional activities
Maintain business records
Prepare and analyze management reports
Manage POS system for menus and pricing
Determine and execute operating improvements
Check and order supplies of non-food items
Identify and estimate food and beverage supply requirements and place orders with suppliers
Schedule food and beverage deliveries
Check quality of deliveries and documentation
Ensure correct storage of supplies
Arrange for maintenance and repairs of equipment and services
Identify and evaluate competitors
Keep current with trends in the restaurant industry

Knowledge and Experience

Tertiary qualification preferred
Previous experience in food and beverage management
In-depth working knowledge of alcoholic and non-alcoholic beverages
In-depth working knowledge of food preparation and presentation
Experience in staff management and development
Knowledge of basic accounting principles and practices
Experience in analyzing financial data
Knowledge of planning and forecasting
Track record of managing inventory and cost control
Knowledge of administrative procedures
Able to use relevant computer applications (Excel, Word)

Key Competencies

Decision-making
Judgment
Problem analysis and problem-solving
Planning and organizing
Resource management
Communication
Customer service focus
Quality orientation
Teamwork
Adaptability
Flexibility
High energy level
Stress tolerance
Reliability and punctuality
Accountability
Self-motivated
May require difficult work positions. Occasionally utilizes sense of taste and smell, far vision, step stool, works around chemicals/cleaners, walks on uneven surfaces, lifts and/or carries up to 50lbs