Brokerage Representative I - Remote

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks. 

• →Perform data entry activities, including opening customer files, validating information, processing credit requests, and supporting invoicing activities.
• →Collect and verify supporting information and documentation from customers, drivers, customs authorities, and internal offices as required.
• →Identify and escalate discrepancies in customer profiles and records to ensure data accuracy and compliance.
• →Respond to standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders in a timely and professional manner.
• →Collaborate effectively with customers, UPS Supply Chain Solutions employees, carriers, inbound agents, and other stakeholders to support daily operational activities.
• →Maintain accurate records and support operational processes while ensuring adherence to company policies and service standards.

• Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%)    
• Plus 6 months of experience working as Customs Broker - Required
• Customs Specialist ‘’CCS’’ certification - Preferred 
• Intermediate computer skills: Microsoft Office  
• Basic knowledge of customs operations, laws and regulations, and other government departments 
• Accurate data entry skills 
• Excellent verbal and written communication skills
• Bachelor's degree or International equivalent - Preferred  

• Adhere to the company’s Appearance Guidelines.