13d ago

Healthcare Operations Customer Service Assistant (Tuas)

Sg - Tuas Facility (sgsna)mid

OtherAssistant

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Quick Summary

Key Responsibilities

Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability

Technical Tools

OtherAssistant

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Responsibilities

~1 min read

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Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
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Follow up with customer inquiry and provide information about services, products and to process orders
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Order creation and customer account management in SAP/WMS
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Backorder and returns management
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Coordinate with the warehouse team to ensure that operational tasks are met:
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Requirements

~1 min read

Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
Possess excellent communication (written/verbal) and presentation skills
Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
Proven ability to work well both independently and as part of a team required.
Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
Possess working knowledge of order entry systems and warehouse management systems

Employee Type:

Permanent

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