Industrial Engineering Supervisor

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

• →Planning and Forecasting - Producing forecasts for Customer Service Locations (by country, skill, and network)
• →Transformation and Work Migration - Develops work migration plans according to UPS Strategy roadmap
• →Business Analytics - Oversees the creation and maintenance of various of advanced operational and financial reports and dashboards
• →Project Development - Seeks opportunities to improve operational, customer satisfaction and financial performance in the Customer Service locations
• →Business and Peak Planning - Responsible for contact volume and productivity planning for annual budgeting and ensuring consistent Customer Care during seasonal peaks
• →People Development - Identifies individual and team skill gaps and developmental opportunities

• Bachelor’s or master’s degree, preferably in Engineering, Mathematics or Computer Science
• Strong written and verbal communication skills
• Strong analytical and decision-making skills
• Capability to manage multiple projects simultaneously
• Intermediate to advanced knowledge of Microsoft Office Products, such as Excel (including Power Pivot and Power Query) and Access
• Adapts the level of detail needed for a given audience and the purpose
• Ability to make decisions under pressure

• Knowledge of Customer Service and call center operations
• Experience in team management
• Knowledge of internal UPS tools and technology – APRS, ETT, CMS, CEC/Salesforce, Power BI, SEAS, Info Library, DWH, Verint
• Strong soft skills, such as conflict resolution, emotional intelligence, problem solving, organization, and time management.
• Experience identifying internal customer requirements
• Experience with vendor management to meet business requirements
• Intermediate to advanced knowledge of SQL, VBA, Python

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