Ocean Sr Customer Support Rep

Do - Dom Rep Go (dosan)senior

OtherSupport

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Quick Summary

Key Responsibilities

Serves as the main point of contact with the customer relationship through regular proactive or reactive contact. Resolves complaints across functional groups. Processes ocean shipment orders,

Requirements Summary

Minimum one year customer service experience Extensive understanding of ocean transportation regulations & functions,

Technical Tools

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Job Summary
This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.

Responsibilities:

Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
Resolves complaints across functional groups.
Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
Interfaces with external carriers and vendors to maximize service.
Trains newly hired employees, and serves as a mentor.
Works export/import and supports additional compliance and regulatory responsibilities.
Solves customer complaints and development of action plans where trends exist.

Qualifications:

Minimum one year customer service experience
Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
Strong oral and written communication skills
Advanced Microsoft Office skills
Systems knowledge and experience
Analytical and resolution abilities

Employee Type:

Permanent

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