Customer Service Representative - LHB

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Required Job Qualifications:

• High School diploma or GED equivalent

• Minimum 1 year previous customer service experience

• Ability to work in a fast-paced, high demand, structured service oriented environment

• Excellent verbal, written and interpersonal communication skills

• Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.

• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.

• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form

• Flexible; open to continued process improvement

• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

• Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable

• Prior experience in a fast-paced call center

• Self-Funded Insurance/Benefits and/or TPA experience

• Knowledge of medical procedure and diagnosis coding

• Knowledge of medical terminology

• Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

• Experience working in a performance measured environment with quality metrics.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. 

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Exact compensation may vary based on skills, experience, and location.