IT Support Analyst I

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Education:

Bachelor’s degree in computer science, Information Technology, or related field.

2+ years of experience in IT support or related role.

Experience:

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills

Requirements:

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.