External - Customer Issue Resolution Analyst (m/f/x)*

As a Customer Issue Resolution Analyst (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer service support in the complaint process
• Registration and consideration of customer complaints
• Preparation of written responses to customer complaints
• Co-creation of procedures in the complaint section
• Monitoring work queues for new requests
• Completing assigned tasks within SLA targets
• Preparation of reports and statistics on complaints
• Ensuring efficient customer complaint service
• Identifying opportunities to improve data quality & reduce cycle time
• Training and deployment support pre and/or post go-live
• Continuous improvement of processes and Lean Six Sigma project coordination

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service

Additional qualifications that could help you succeed even further in this role include:

• Fluent in English
• Additional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)
• Previous experience working with SAP / SalesForce
• Previous experience working within customer service / customer issue resolution / complaints is a benefit
• Detailed oriented and enjoys working with operational processes
• Proactive attitude to the duties entrusted
• Collaborative Team player

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

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