In Patient Facility Homecare Specialist (Kaiser Team) - Remote (1pm - 10pm CST)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As an In Patient Facilaty Homecare Specialist (Kaiser Team) you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing order release, billing setup, and documentation follow-up activities to support timely revenue realization.
• Reviewing ship-pending orders for missing information and coordinating with internal and external customers to obtain required documentation for order release.
• Partnering with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritizing daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Delivering excellent customer service while identifying process improvement opportunities, providing team backup support, and completing additional assigned responsibilities.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment.

• Experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.
• Strong customer service skills with the ability to interact professionally with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills with the ability to work independently and collaboratively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

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