Customer Success Strategist

· Customer Experience: Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.

· Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.

· Pipeline Management: Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.

· Product Expertise: Become an expert on our digital and print products/services.

· Client Interaction: Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.

· Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.

· Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.

· Implementation: Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.

· Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.

· Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

What will it take to be successful?

· Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination.

· Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them.

· Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results.

· Communicator: You are a lively and intelligent person with a stimulating influence on others.

· Trend-savvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective.

· Dynamic Environment: A great work environment where it's never boring.

· Comprehensive Training: Paid in-depth sales and product training.

· Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.

· Collaborative Culture: Ideas and input are always welcome. · Learn more about Hearst Newspapers at www.joinhnp.com