Patient Experience Coordinator (Pacific Time)

Patient Outreach & Engagement: Proactively connect with current and prospective patients, primarily via phone, and also via text, and email to emphasize the value or virtual cardiac care and accurately schedule virtual appointments according to specific program requirements, and support ongoing patient engagement.

Patient Support & Experience: Deliver a high-quality, concierge-level experience by assisting patients with questions, re-scheduling, cancelations, navigating virtual care platforms, and ensuring they feel informed and supported throughout their care journey.

Operational Support: Maintain accurate patient information, document interactions, identify opportunities for process improvement, and support efficient daily clinic operations.

Collaboration & Growth: Work closely with clinical and operational teams to improve patient workflows, support new healthcare programs, and contribute to the continued growth of our virtual care services.

Education / Experience: Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline; or equivalent relevant work experience in a healthcare setting scheduling patients appointments, preferably Telehealth.

Ability and Willingness to Navigate Change: Ability to read and interpret documents to stay up to date on changing program requirements and criteria. 

Work Experience: At least 6 months of professional work or internship experience, preferably in a healthcare patient-facing or service-oriented environment.

Professional Demeanor and Customer Service Focus: Experience in professional high-touch, customer-facing roles such as hospitality, retail, food service, patient contact center or call center, with the ability to navigate fast-paced, changing environments while maintaining professionalism and empathy.

People-Oriented: Strong interpersonal and communication skills with a passion for helping others, building relationships, and creating positive experiences.

Mission-Driven: Genuine enthusiasm for supporting patients and making a meaningful impact on their healthcare experience and outcomes.

Tech-Savvy & Adaptable: Comfortable navigating internet-based technology, maintaining accurate records, and learning new systems and healthcare platforms in a fast-paced, virtual environment.

Organization & Attention to Detail: Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up to ensure a seamless patient experience.

Schedule Availability: Ability to consistently work full-time Monday through Friday, in the hours assigned for your time zone.