Shipper - Sales Coordinator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

At Heidelberg Materials, we are building a sustainable future through innovation, collaboration, and exceptional customer service. We are looking for a proactive and customer-focused Shipper / Sales Coordinator to join our National Customer Support Centre and play a key role in supporting customers, driving sales opportunities, and ensuring the smooth day-to-day operation of a designated region.

If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering excellent service, we would love to hear from you.

As a Shipper / Sales Coordinator, you will coordinate the daily activities of a designated area within the National Customer Support Centre, ensuring our customers receive a first-class experience from enquiry through to order fulfilment.

Working closely with Area Sales Managers and internal teams, you will be at the heart of our customer operations, helping to maximise sales opportunities while delivering outstanding support and service.

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  Manage and action daily call plans.

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  Receive, process, and coordinate customer orders accurately and efficiently.

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  Prepare, price, and process quotations.

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  Identify opportunities to add value to every customer interaction.

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  Proactively pursue sales leads and support business growth.

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  Build strong working relationships with Area Sales Managers to ensure seamless service delivery.

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  Resolve customer queries and issues within agreed service levels.

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  Maintain high standards of customer care in line with the Heidelberg Materials Service Charter.

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  Support the wider team and contribute to the smooth running of the National Customer Support Centre.

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  Undertake additional duties as required by your manager.

We're seeking an organised and motivated individual with excellent communication skills and a passion for customer service.

You will ideally have:

• A good standard of numeracy and literacy.

• Strong IT skills, including Microsoft Excel and Word.

• Excellent organisational and administrative skills.

• The ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and problem-solving abilities.

• A proactive approach to identifying and pursuing sales opportunities.

• The confidence to build relationships with both customers and internal stakeholders.

• Experience of SAP (advantageous but not essential).

Heidelberg Materials is one of the world's leading manufacturers of building materials and solutions. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed.