6d ago

Warehouse Customer Service Associate

United States·Ohio - Mentor - MentorNormalmid

Customer SupportCustomer Service Representative

2 views0 saves0 applied

Quick Summary

Key Responsibilities

Other duties as assigned. Assist sales groups regarding customer reported issues. Direct phone calls to appropriate departments and contacts. Answers emails, system messages, and phone calls.

Requirements Summary

U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S.

Technical Tools

Customer SupportCustomer Service Representative

JOB SUMMARY

A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

Assist sales groups regarding customer reported issues.
Direct phone calls to appropriate departments and contacts.
Answers emails, system messages, and phone calls.
Assists with shipping of international and domestic shipments.
Tracks outgoing customer shipments.
Processes reports ensuring all same day shipments and activities remain up to date.
Update and maintain manufacturer certifications from various vendors.
Work in a manner that promotes efficient handling and minimizes waste.
Pursue continuous improvement through training and process improvement.
Comply with all applicable elements of the Company's Quality Management System.
Maintain a clean, safe, and organized work area.

EDUCATION/EXPERIENCE:

High School diploma or equivalent.
Up to six months warehouse associate experience preferred but not required.
Proficient in basic math skills.
Knowledge of correct spelling, grammar, and punctuation.
Basic computer skills (Microsoft Outlook and Excel).

SKILLS AND REQUIREMENTS:

U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)

Ability to read and interpret documents such as customer routing guides or other customer requirements submitted by the sales teams.
Ability to write simple correspondence.
Ability to use electronic devices such as barcode scanners for material pulling and material put away.
Basic computer skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Good interpersonal and communication skills
Problem solver.
Team Player.
Good organizational and time-management skills.
Attention to Detail.
Adaptability.
Dependability.

Ability to learn & perform multiple tasks in a fast-paced team environment.
Ability to work independently and safely.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Ability to distinguish colors and color variation of physical parts and components, and in documentation such as work instructions and engineering drawings. Hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.

WORKING CONDITIONS:

The noise level in the work environment is usually moderate.
This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
ICC occasionally exposed to toxic or caustic chemicals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor