Senior Product Manager

This role owns product direction and delivery for a defined area, starting with clinical operations, internal tools, and partner integrations. You'll take on important business problems, work closely with Engineering, Design, Clinical, Operations, Growth, and Data, and be accountable for the outcomes in the area you own.

Every hour a clinician spends working around a clunky process is an hour they aren't spending with a family. This role starts there: improving how our clinical and operations teams work and how our systems connect with partners, so our teams can serve more families without adding unnecessary work or cost. Over time, your scope may grow to include the member and caregiver experience, engagement, and growth.

We want someone who can figure out which problems are worth solving, make practical tradeoffs, and measure whether the solutions are working. Experience using AI and automation to improve workflows is important, but the outcome matters more than the technology.

• Own product direction and delivery for your area, starting with clinical operations, internal tools, and partner integrations

• Spend time with clinicians, care teams, members, and operations staff to understand problems before deciding what to build

• Set priorities and a clear roadmap, making tradeoffs based on member needs, clinical quality, business value, effort, and risk

• Evaluate build versus buy options, vendors, and integrations, and work with partners through launch and ongoing improvement

• Improve workflows and tools that help teams serve more families without adding unnecessary work or cost

• Find practical uses for AI, automation, and data, with attention to reliability, privacy, and clinical safety

• Work with Engineering, Design, Clinical, Operations, Growth, and Data to deliver products and drive adoption

• Communicate decisions and risks clearly and keep partner teams aligned

• Define a small set of measures for your area, such as clinician capacity, cost to serve, conversion, engagement, reliability, or member experience, and own the results

• Use research, analytics, and feedback to learn what is working and change course when needed

• 5+ years of product management experience, preferably in healthcare or health technology

• Track record of owning a product area and its outcomes from problem definition through launch, adoption, and measurement

• Hands-on experience with internal tools, operational workflows, or partner and vendor integrations

• Strong product discovery skills and sound judgment about what to build, what not to build, and why

• Ability to connect product decisions to business outcomes, including growth, clinician productivity, cost, and member experience

• Comfort working with data, product analytics, and experimentation

• Practical experience using AI or automation to improve a product or workflow

• Clear communication, good follow-through, and comfort working in a growing company where priorities can change

• Comfort working with data, product analytics, and experimentation, SQL experience is a plus

• Hands-on experience with internal tools, operational workflows, or partner and vendor integrations; experience across both internal tools and third-party integrations is preferred

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected
  

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors - in alignment with our standards of care.

Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.