Handpiece & Small Equipment Technician

Noosaville - Australiamid

OtherEquipment Technician

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Quick Summary

Key Responsibilities

Diagnosing faults and identifying repair

Technical Tools

OtherEquipment Technician

Hayes Handpiece Australia, (which sits within the Henry Schein Australia group) service all handpiece brands to the highest standards using the latest technology from the US, Europe, and Japan. Hayes aim is to provide dental surgeries with a handpiece repair management system that surpasses expectations. In Australia, Henry Schein is the leading supplier of dental solutions.

About the Role

~1 min read

We're looking for a Handpiece & Small Equipment Technician to join our small team in Noosa.

As a Handpiece and Small Equipment Technician, you will assess, diagnose, quote, repair, and test dental handpieces and small equipment. You will play an important role in helping our customers keep their practices running smoothly by providing quality repairs and technical support.

Working as part of a small, supportive team, you will manage your own workload and be responsible for troubleshooting and repairing a wide variety of equipment using specialised tools, manuals, and technical resources.

Responsibilities

~1 min read

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Diagnosing faults and identifying repair requirements
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Quoting repair work and preparing work orders
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Repairing, testing, and servicing dental handpieces and small equipment
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Managing multiple repair cases and work orders each day
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Responding to customer enquiries and providing technical support
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Maintaining accurate records using Salesforce and other business systems
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Working towards quality, productivity, and turnaround time targets
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Collaborating with colleagues to deliver exceptional customer service

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Strong troubleshooting and problem-solving skills
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Excellent hand-eye coordination and fine motor skills
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Mechanical aptitude and curiosity
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High attention to detail
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Ability to work independently and manage competing priorities
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Intermediate computer skills
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Strong communication and customer service skills
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A willingness to learn and be coached
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A positive attitude and growth mindset
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MS Office experience and computer proficiency essential, with ideally some exposure to Salesforce, or similar systems however not essential.

Dental Assistant or Dental Technician
Biomedical or Instrumentation Technician
Hearing Aid Technician
Jewellery Making, Watchmaking, or Precision Manufacturing
Electronics Repair, Mechanical Assembly, Toolmaking, or Precision Machining

Or you may simply enjoy hands on hobbies such as repairing vehicles, building things, welding, or taking equipment apart to understand how it works.

You'll receive comprehensive training and ongoing support from experienced technicians and leaders. You'll gradually build your capability across a wide range of leading dental handpiece and small equipment brands.