Aftersales Service Manager

Responsible for overseeing the daily operations of the After Sales Repair Center and leading a multidisciplinary team, including store-based after-sales executive, in-store tailors, and leather craftsman. This role ensures the delivery of exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. The incumbent will drive service quality, optimize repair and tailoring operations, and support the continuous enhancement of after-sales services in line with the Company standards.
 

•    Tertiary educated with minimum 5 years of relevant experience in after-sales, customer service or repair operations within luxury retail or similar capacity
•    Strong expertise in complaint management customer service recovery and handling high-profile customer escalations 
•    Meticulous and detail-oriented with a proven track record of driving systematic results and operational efficiency
•    Strong interpersonal and leadership skills with the ability to motivate, develop, and manage diverse teams
•    Excellent communication, presentation, and problem-solving skills
•    Advanced proficiency in office software applications (Word, Excel, PowerPoint) and CRM systems
•    Fluent in written and spoken English and Chinese (Cantonese and Mandarin). Knowledge of French is a plus
•    Willing and able to travel regularly for store visits and operational support