Customer Relationship Management Intern

Responsibilities
•    Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports 
•    Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction
•    Event Support: Assist Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinate event logistics and ensure successful execution
•    Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
•    Data Management: Maintain and update client databases to ensure accurate and up-to-date information
•    Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights

Requirements
•    Currently enrolled in or a recent graduate of a bachelor’s degree in Business Administration, or a related discipline
•    Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities
•    Detail-oriented with a high level of accuracy in all tasks 
•    Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems. Familiarity with other relevant tools is a plus
•    Good command of both written and spoken English, Cantonese, and Mandarin
•    Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)