5d ago

Customer Service Coordinator - UAE National

United Arab Emirates·Dubaimid

Customer SupportCustomer Service Representative

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

RESPONSIBILITIES Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha. Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability,

Technical Tools

Customer SupportCustomer Service Representative

Responsibilities

~1 min read

→Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
→Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
→Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
→Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
→Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

Requirements

~1 min read

Possess good communication and greeting skills.
Being punctual, flexible, hardworking, responsible and adaptable.
Have a professional approach and a positive attitude.
Being a team player.
Able to solve problems and decision making.
Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.