Floor Manager - Hermès İstanbul

•    Take on keyholding duties and be responsible for opening and closing of the store, where necessary.
•    Be responsible for all areas of financial compliance, including banking and cashing up daily and reconciliation of the tills.
•    Work with the Manager to ensure that the store and team are presented to Hermès standards and that the shop floor is free from obstruction or actual, or potential, hazards at all times.
•    Undertake security activities within the company’s guidelines and to ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
•    Support the Store Manager and Stock Team during stock takes and periodical cycle counts
•    Working with the Store Manager and back office team alleviate the administrative duties for the sales team, to focus their attention purely on clients or client associated matters (Smart Ops)

•    To support the business in developing new client relations. 
•    Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicates
•    Support the team in delivering exceptional service to all our clients
•    Provide direction to the team ensuring clients are looked after and encouraged to return.
•    Liaising with the Press department when coordinating and assisting with Hermès events
•    Liaising with the Client Experience Manager on all CRM developments and initiatives 
•    Manage/limit customer complaints in a timely and proactive manner. 
 

•    Ability to perform as second in command in a pacey store environment
•    Organised, flexible and reliable
•    Strong CRM focus
•    Excellent communication skills
•    Excellent management skills 
•    Good IT Skills: Sales System, Microsoft Office, Windows etc
•    Good team player with capacity to work autonomously 
•    Professional with ability to work efficiently and accurately under pressure