Greeter Amsterdam

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

What will your daily life look like?

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Know at any time what team members are available
• Use the proper instore tools to respond to clients
• Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
• Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner

• Maintain the welcoming area in clean and tidy condition

   

   

What will you need to be successful?

• Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
• Strong interpersonal skills, natural sense of curiosity
• Exquisite sense of hospitality
• Open, friendly, communicative nature
• Talent for organization and improvisation
• Capacity to maintain an overview and to keep calm in hectic situations
• Diplomacy and a solution-oriented approach
• A real sense of empathy for different types of customers and situations
• Motivation, strong work ethic and flexibility
• Quick and straightforward communication with the team
• Grooming in line with Hermès standards
• Fluent English and Dutch