IT Systems Administrator (m/w/d)

Germany·Munichmid

OtherIt Systems Administrator

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Quick Summary

Overview

Who are we? As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories.

Technical Tools

OtherIt Systems Administrator

Responsibilities

~1 min read

→Administration and continuous development of our IT systems, network infrastructure, as well as client and server environments (Cisco, Windows, Office 365, SharePoint)
→Support in the implementation of retail projects and coordination of external service providers while ensuring high quality standards
→Management and maintenance of our security systems such as CCTV, safes, and access control
→Support and maintenance of our payment systems and merchandise management system (CEGID Retail)
→Point of contact in service management and handling of first- and second-level support requests from employees
→User lifecycle management and administration of end-user devices (Asana, Jamf)
→Ensuring compliance with the Hermès Group’s security and data protection policies
→Disaster recovery planning, backup management, and data restoration
→Flexibility to work on-site in our boutiques when required

Degree in IT or a comparable IT qualification
At least 3 years of professional experience in system administration
Analytical and solution-oriented mindset, strong business acumen, and a high service orientation with clear prioritization, as well as strong persuasion and assertiveness skills
Strong empathy and communication skills, with the ability to present ideas and solutions in a user-friendly way
Very good German and English skills, both written and spoken
Willingness to travel and flexibility
Passion for the retail environment