IT Systems Administrator (m/w/d)

Germany·Munichmid

OtherIt Systems Administrator

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Quick Summary

Overview

Who are we? As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories.

Technical Tools

OtherIt Systems Administrator

Responsibilities

~1 min read

→Implement, deploy, and maintain our Cisco network infrastructure across all sites, ensuring reliable connectivity between headquarters and boutiques
→Provide hands-on technical support and infrastructure management directly in our boutiques (hardware, connectivity, cabling, on-site troubleshooting), with regular travel required
→Support the rollout of retail IT projects, from planning to on-site deployment
→Implementation and maintenance of security systems (CCTV, safes, access control)

Oversee server and client systems (Windows, Office 365, SharePoint) and coordinate with external service providers to maintain high-quality technical standards
First- and second-level support and service management for employee requests
Administration of end devices and user lifecycle management (Asana, Jamf)
Support for payment systems and the merchandise management system (CEGID Retail)
Disaster recovery planning, backup management, and data recovery
Compliance with the Group's security and data protection regulations

Requirements

~1 min read

A college degree in IT or comparable IT training
At least 3 years of professional experience in system administration, including solid hands-on experience with network infrastructure (Cisco)
Comfortable moving between field-based technical work and remote/office-based systems management
Willingness to travel regularly to boutique locations
An analytical, solution-oriented work style, with the ability to set clear priorities autonomously
Good communication skills, with the ability to explain technical topics clearly to non-technical staff
Excellent written and spoken German and English
Enthusiasm for the retail environment