Product Trainer

TITLE:   Retail Trainer

REPORTS TO: Retail Training Manager

MAJOR RESPONSIBILITIES

1. Training Delivery & Facilitation

• Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills.
• Adapt training content and delivery methods to meet the needs of diverse retail audiences.
• Support the implementation of global training initiatives.

2. Training Content Preparation & Translation

• Translate, and localize global training materials while preserving its standards and learning objectives.
• Prepare high-quality training content, presentations, participant materials, and supporting resources.
• Ensure all training materials are accurate, well-structured, and delivered within agreed timelines.
• Partner closely with regional and global teams to support content implementation and knowledge transfer.

3. Training Coordination, Logistics & Administration

• Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling.
• Maintain accurate training records, attendance tracking, and follow-up documentation.
• Support training events, workshops with strong attention to detail and operational excellence.
• Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards.

4. Retail Excellence & Business Partnership

• Maintain a strong understanding of the retail environment, store operations, and client experience.
• Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities.
• Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives.
• Demonstrate flexibility, professionalism, and accountability in a fast-paced environment.

REQUIREMENTS & CAPABILITIES

• Minimum 5 years of experience in Retail Training, Learning & Development. Preferred experience within luxury retail.
• English proficiency required to support global and regional training programs.
• French language skills and in-store trainer experience are a plus.
• Strong presentation, facilitation, and communication skills.
• Excellent organizational and project management skills.
• Ability to manage multiple tasks and consistently meet deadlines.
• Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships.
• Proactive, responsible, and self-motivated, with the ability to perform professionally under fast faced working environment.
• Open-minded and eager to learn, with a continuous growth mindset.
• Passion for people development, retail excellence, and continuous improvement.