Team Manager Abu Dhabi

We are looking for a dynamic and charismatic Team Manager with a luxury fashion and watches & jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence. 

RESPONSIBILITIES

Leadership & Team Development:
•    Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
•    Support the Store Manager in driving performance, coaching, and developing individual team members.
•    Foster a collaborative and agile team environment where creativity and initiative are encouraged.
•    Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence:
•    Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
•    Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
•    Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
•    Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management:
•    Monitor key performance indicators (KPI’s) and contribute to strategic decision-making to optimize sales.
•    Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
•    Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
•    Support with reporting, team scheduling, and business priorities.

EXPERIENCE
•    5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.
•    A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
•    Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
•    Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
•    A natural storyteller with excellent communication and interpersonal skills.
•    Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.