Universe Manager (Harbour City)

To support Boutique Manager in driving sales and delivering exceptional service at the Hermès boutique, in alignment with the approved commercial strategy and maintaining Hermès global standards of image and service.

•    Collaborate closely with the Boutique Manager to achieve sales targets and profitability goals, actively contributing to the boutique’s success
•    Manage store operations processes, including handling the till, expenses and inventory shortage, ensuring accuracy and compliance with established procedures
•    Assume a leadership role through effectively communicate with the team, maintaining awareness of staff morale and development needs, fostering a positive work environment
•    Ensure consistent high standards of customer service throughout the store
•    Responsibly and promptly address customers inquiries and resolves any issues that arise in timely and appropriate manner
•    Gather and provide valuable customer feedback on products to the Boutique Manager and the management team, enabling informed decision-making and continuous improvement
•    Perform the job duties of Boutique Manager when he/she is absence, effectively performing the required duties and responsibilities to ensure seamless operations

•    Provide support in implementing various communication activities, such as internal newsletters, promotional campaigns, and customer outreach initiatives
•    Act as an ambassador and role model for the boutique and the brand, exemplifying the values and standards of Hermès at all times

Requirements:
•    Tertiary educated with minimum 6 years of relevant management experience in luxury retail or a similar capacity
•    Possess a strong business sense and solid analytical skills, allowing for effective decision-making and strategic planning
•    Ability to lead and inspire teams, driving performance and delivering exceptional customer service
•    Good customer relationship management skills
•    A good team player, pleasant, service oriented and self-motivated
•    Strong leadership, interpersonal and communication skills
•    Proficient with computer skills and MS Office with very good knowledge on using Excel
•    Good command of written and spoken English and Chinese (Mandarin and Cantonese). Knowledge of French is a plus