Scheduler

Schedule appointments with clients, including site surveys, installations, callouts, and CPE removals

Drive installation productivity and support quality service delivery

Ensure all assigned tickets are accurately updated with required information

Plan and optimise technician routes for maximum efficiency

Actively monitor fleet movements and technician progress

Communicate effectively with clients and Installers regarding appointments and updates

Coordinate, prioritise, and track daily appointment progress

Review previous day job cards to ensure completion, accuracy, and client sign-off

Perform provisioning and capture required information on Enigma

Ensure all tickets and job cards are properly closed and quotes are verified for invoicing

Create and manage PPPoE configurations as required

Produce daily and weekly activity reports

Monitor and enforce Health and Safety protocol compliance

Handle technical enquiries from Technicians and escalate where necessary

Fast-track pending client concerns and queries to a Senior

Ensure all relevant SOP documentation remains updated and compliant

Matric (Grade 12)

Minimum 2–3 years’ experience in a similar scheduling or coordination role

Proficiency in MS Office

Strong planning and time management skills

Ability to work effectively as part of a team

Excellent interpersonal and communication skills

Ambition and determination to succeed

Strong analytical and problem-solving abilities

Good knowledge of the company’s services and Departments

Self-disciplined, motivated, and well organised

Ability to take initiative and manage own workload

Customer-focused mindset with service excellence as a priority

High resilience and ability to perform under pressure

Relevant specialised certifications will be advantageous