Public Safety Dispatcher

Job Summary:
The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.


Primary Duties and Responsibilities:

Emergency and Non-Emergency Dispatch

Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers



Communications Monitoring

Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms

Security Systems Monitoring and Emergency Response

Monitor complex system of alarms, computerized access control, and CCTV Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete



Public Safety Support

May perform Public Safety Officer duties when assigned

Performs other related duties as required



Minimum Required Qualifications:

Experience - Two (2) years of customer service/telecommunications, military, law enforcement or security experience



Preferred Qualifications:

Education - A high school diploma or equivalent. Additional training beyond high school

Certification - APCO, IAHSS or related certification



Physical Requirements:

Medium Max 25 lbs.: Up to 25 lbs., 0-33% of the work day (occasionally); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.



Environmental Factors:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, and travel may be required. Use of personal protective equipment, including respirators. Environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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