HVAC Service Technician

The HVAC Service Technician is responsible for the installation, maintenance, diagnosis, and repair of residential

and commercial heating, cooling, refrigeration, and ventilation systems. This is a field-based, customer-facing role

covering a defined service territory in Southeastern Ohio and West Virginia. The ideal candidate is technically

strong, self-directed in the field, and committed to providing exceptional service on every call.

• Diagnose, service, and repair residential and light commercial HVAC systems including furnaces, heat

pumps, central air conditioning, ductless mini-splits, and ventilation equipment.

• Service and repair commercial refrigeration systems including walk-in coolers and freezers, reach-in

refrigeration, ice machines, and rooftop commercial HVAC units.

• Perform preventative maintenance on HVAC and refrigeration systems under annual service contracts,

documenting all work completed.

• Install new HVAC and refrigeration equipment at residential and commercial properties, including system

startup, commissioning, and customer walkthrough.

• Respond to emergency service calls in a timely manner, including participation in an on-call rotation for

after-hours emergencies.

• Accurately diagnose system issues and clearly communicate findings and repair options to customers in a

professional manner.

• Complete all service documentation including work orders, parts used, time on site, and customer signatures

using the company dispatch and invoicing platform.

• Maintain a clean, organized, and fully stocked service vehicle at all times.

• Follow all safety protocols including refrigerant handling procedures under EPA Section 608 requirements,

electrical safety standards, and ladder and fall protection guidelines.

• Support generator installation and service work as needed, including Generac residential and commercial

standby systems.

• Represent Twin Oaks Refrigeration professionally at all times — appearance, communication, and

workmanship reflect the company's reputation in the community.

• Minimum 3 years of field experience in HVAC installation and service.

• NATE (North American Technician Excellence) certification in one or more specialty areas.

• Experience with commercial refrigeration systems — walk-in coolers, reach-in refrigeration, ice machines.

• Familiarity with Carrier equipment and controls.

• Experience with Generac standby generator installation and service.

• Ohio HVAC Contractor License or progress toward licensure.

• Experience using field service or dispatch software for job documentation.

• EPA Section 608 Universal Certification — required prior to or within 60 days of hire.

• Demonstrated proficiency in diagnosing and repairing residential and commercial HVAC systems.

• Valid Ohio driver's license with a clean driving record — company vehicle provided.

• Ability to read and interpret wiring diagrams, equipment manuals, and installation specifications.

• Physical ability to perform the duties of the role including lifting up to 75 lbs., working in confined spaces,

climbing ladders, and working in varying weather conditions.

• Reliable, punctual, and self-motivated with the ability to manage a daily schedule of service calls

independently.

• Strong customer communication skills — able to explain technical issues clearly and build trust with

commercial and residential clients.

This is a full-time field-based position. Technicians work independently in the field across the Twin Oaks service territory covering Athens, Meigs, Gallia, Morgan, and Washington counties in Ohio, and adjacent West Virginia communities. The standard schedule is Monday through Friday with rotating on-call availability for after-hours emergencies.

The role involves working in residential homes, commercial properties, school facilities, restaurants, convenience stores, and other commercial environments. Technicians are expected to represent Twin Oaks professionally in all customer interactions.

Why Us

• Stable, established business with 40+ years of operation and a loyal customer base — you are joining a

company with deep roots in the region, not a startup.

• Growth opportunity — Twin Oaks is under new ownership and actively building its team. Technicians who

join now have the opportunity to grow with the company as it expands.

• No politics, no corporate hierarchy — you report to a field service manager who has been in your shoes, and

ownership that values what you do.

• Your territory is yours — once you have built relationships in the field, you are the face of Twin Oaks for

those customers. We believe in giving technicians ownership of their accounts.

• Recognized name and manufacturer authorizations — Generac and Carrier authorizations mean you are

doing warranty-backed work for the leading brands, which commands premium service rates and protects

your earnings.

• The community knows us — in Southeastern Ohio, Twin Oaks is the name people call. You will not spend

your day knocking on doors.