Recovery Support Navigator

Recovery Support Navigator

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

High Point provides a range of community-based services including Community Based Recovery Support (CBRS). CBRS was created to provide additional support to people as they work on their recovery within their communities. Often, clients who have been in an addiction treatment or Section 35 facility and are transitioning back into their communities' benefit from extra support. 

• Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers
• Possess the ability to maintain healthy boundaries
• Knowledge of appropriate confidentiality policies and procedures 
• Knowledge of basic office skills: phone, fax machine, copy machine, filing 
• Ability to work independently without direct supervision while adhering to the program’s philosophical team approach
• Strong and effective verbal, written and organizational skills 
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPTC’s electronic medical record 

• Bachelor’s degree or lived experience of substance abuse and recovery
• Valid driver’s license and ownership of a car.
• Preference given to those with at least one year of related job experience

• →Compliance with Federal Regulations, HIPAA, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients 
• →Compliance to and working knowledge of all applicable HPTC policies and program procedures including but not limited to those relating to ethics/boundaries and duties of role
• →Maintain safety and security of client/staff at all times 
• →Ensure timely contact of Program Director/Authorities in event of a crisis/emergency
• →Attend all mandatory trainings, staff meetings, and supervision meetings as required 
• →Provide client-centered case management CSP services as indicated in needs assessment/service plan (transportation, 12 step meetings, linkages to medical/counseling appointments, court etc.)
• →Provide coordination with HPTC outpatient units in region for client education/approach/sign-ups for CSP program, following Initiation policy
• →Coordinate monthly regional “group activity” 
• →Provide 24 hour on-call coverage in program rotation
• →Utilize Motivational Interviewing and Recovery Coaching in all client encounters
• →Maintain appropriate level of productivity/billable hours
• →Collaborate with outside providers as indicated 
• →Obtain insurance authorizations and requests for additional units in required time frame 
• →Accurately complete/document needs assessments, service plans, encounter notes, and service delivery reports in required time
• →Accurately complete all required billing sheets and expense reports in required time frame
• →Accurately document all client progress on required forms in required time frame
• →Accurately document and submit weekly schedule in required time frame 
• →Investigate and develop community contacts and cooperative networks with other community groups and agencies
• →Coordinate with other departments and facilities to enhance and ensure quality care for all clients
• →Cooperate with other health and social service agencies in an effort to increase community services
• →Other duties as assigned by the Program Director