Service Costing Coordinator

The Hiller Companies, LLC has an immediate opening for Service Costing Coordinator.   If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. 

• →Job costing technicians time and materials used for job
• →Reviews and applies other job costs and ensures accurate allocation of revenue
• →Verifies all POs for jobs have been received and align with costs applied
• →Review contract agreements to ensure costs are within terms of agreement
• →Completes jobs in the system and closes out calls timely to send to invoicing
• →Delivers quality customer service to ensure client satisfaction is achieved
• →Relays information between management and sales to best coordinate service and improve
• →Supports Operations Cost Analyst as needed for special projects and analysis
• →Supports admin as needed by supplying customer jurisdictional authorities with work documentation
• →Follow SOP guidelines to ensure compliance with approved standards and practices.
• →Creates and maintains accurate documentation of all processes within their job
• →Other duties as assigned

• HS Diploma/GED Required; some college preferred
• 2+ years’ experience in business-to-business customer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as clients and general contractors.
• Excellent oral and written communication
• Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization
• Remarkable organizational skills and attention to detail
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.
• Prior experience with Service Trade or similar
• Working knowledge of JD Edwards E1 or other ERP

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Capable of standing, walking, bending, and kneeling for extended periods.