Sr. Fire Alarm Service Technician

The Hiller Companies, LLC has an immediate opening for Senior Fire Alarm Service Technician.  If you are an experienced fire alarm professional with a passion for technical excellence, leadership, fire protection and safety, we invite you to apply today.

 The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

• →Lead routine and complex inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation and code compliance
• →Review and prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, ensuring accuracy and compliance with NFPA codes and standards
• →Diagnose complex system malfunctions and perform advanced repairs, identifying and resolving issues with wiring, circuitry, devices, networks and software
• →Lead responses to priority service calls and emergency requests, diagnosing critical problems and implementing effective solutions to restore system functionality
• →Develop and perform preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong system life, improve reliability and prevent downtime
• →Ensure all service activities are documented accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• →Partner with Deficiency Sellers to provide detailed inspection reports, material needs, repair scopes and other job-related notes needed to prepare and deliver accurate estimates in a timely manner while ensuring customer satisfaction
• →Serve as a trusted technical resource for clients by scheduling and coordinating work, explaining inspection findings, resolving concerns and recommending system upgrades or improvements
• →Work closely with Service Coordinator(s) to optimize work orders, material requisitions, technician assignments and job scheduling, focusing on efficiency, productivity and customer satisfaction
• →Mentor and provide technical guidance to junior technicians, support quality assurance and maintain a clean and organized work environment while adhering to all safety guidelines, protocols and procedures

• High School Diploma or equivalent; technical or vocational training in fire alarm systems, electronics or a related field preferred
• Minimum of 5 years of progressive experience inspecting, testing, maintaining, troubleshooting and repairing commercial or industrial fire alarm systems
• NICET Fire Alarm Systems Level II certification strongly preferred; Level III or higher is a plus
• Current state-specific Fire Alarm license preferred, or ability to acquire and maintain required licensing
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed
• Demonstrated experience leading complex service assignments, coordinating field activities and mentoring less-experienced technicians
• Advanced knowledge of fire alarm codes, standards and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes
• Advanced proficiency in reading and interpreting blueprints, schematics, sequence-of-operations documents and technical manuals for fire alarm equipment
• Expert troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently and verify completed work
• Excellent leadership, communication and customer service skills, with the ability to explain technical findings clearly and interact professionally with clients and team members
• Ability to work independently with minimal supervision, make sound field decisions and lead effectively in a fast-paced team environment

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects
• Ability to lift and carry up to 50 pounds
• Comfortable working in various environments, including industrial facilities, commercial buildings and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending and kneeling for extended periods
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.