Guest Service Representative

USA·Charlestonmid

OtherGuest Services Representative

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Quick Summary

Overview

Description LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match,

Technical Tools

OtherGuest Services Representative

Description

What We Offer

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Responsibilities

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→Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
→Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
→Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
→Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
→Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
→Promote hotel services, amenities, future reservations, and available room options.
→Identify potential sales opportunities and share leads with the appropriate team member.
→Resolve guest concerns professionally and document service-recovery efforts.
→Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
→Maintain a clean, organized lobby, market, dining, and front-desk area.
→Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
→Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Requirements

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Previous customer service, sales, reservations, or guest-relations experience preferred.
High school diploma or equivalent preferred.
Strong communication, problem-solving, conflict-resolution, and computer skills.
Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
Employment may be subject to job-related screening consistent with company policy and applicable law.