Customer Service Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

• Monitor and respond to guest messages across text, email, and platform messaging (Airbnb, VRBO, or similar) during assigned hours

• Answer guest calls and resolve common questions using a detailed property knowledge base — cabin-specific details, check-in procedures, amenity instructions, local info

• Coordinate after-hours maintenance: identify the issue, contact the right local vendor, and keep the guest updated until it's resolved

• Escalate to the owner or daytime team when needed, with a clear summary and steps already taken

• Log all interactions and maintenance requests for a clean handoff to the daytime team

• Prior guest communications, customer service, or hospitality experience

• Excellent written and spoken English — guest interactions directly affect reviews and rebooking

• Genuinely reliable during assigned hours — real availability, not approximate

• Calm, proactive problem-solver under pressure — handling an upset guest at 11pm is part of the job

• Comfortable working from a knowledge base without constant escalation

• Bonus: prior short-term rental/Airbnb/VRBO experience, familiarity with Guesty, Hostaway, or similar PMS, or listing optimization experience

• It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.