Customer Support Representative (financial background)

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

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  Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.

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  Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.

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  Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.

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  Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.

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  Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.

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  Document all interactions, resolutions, and recurring issues thoroughly in the support system.

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  Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.

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  Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.

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  Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.

• Proven customer support experience within financial services, fintech, banking, or payments.

• Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.

• Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.

• Excellent attention to detail and sound judgment when handling sensitive financial information.

• Proficient written and verbal English communication skills.

• Comfortable working with ticketing systems, CRMs, and internal financial tools.

• Ability to work independently in a fully remote environment and manage a steady volume of inquiries.

• Availability to work during U.S. business hours.

• Familiarity with AML, KYC, and fraud prevention practices.

• Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.

• Background in e-commerce, rewards programs, or digital gift card platforms.

• Working knowledge of Excel or Google Sheets for transaction tracking and reporting.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.