$1.7K – $2.2K per month/yr

Customer Support Specialist – AI Assisted

South Africa - Cape Town, Chile - Santiago, Morocco - Casablanca, Philippines - Davao City, South Africa - Johannesburg, Morocco - Rabat, Columbia - Medellín, Peru - Lima, Argentina - Buenos Aires, Ethiopia - Addis Ababa, Panama - Panama City, Mexico - Mexico CityRemotecontractmid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Technical Tools

Customer Support SpecialistCustomer

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Responsibilities

~1 min read

→
Provide timely and professional customer support via email, chat, and ticketing systems
→
Use AI-assisted tools to draft, summarize, and optimize customer responses
→
Resolve order, product, and account-related inquiries efficiently
→
Escalate complex issues and collaborate with internal teams as needed
→
Maintain accurate support records and ticket documentation
→
Follow support workflows, SLAs, and quality standards
→
Contribute to improving AI prompts, macros, and support processes

Requirements

~1 min read

Hands-on experience in customer support or customer service roles
Experience using AI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)