Business Process Expert – Process Solutions & Design

Hitachi Energy is seeking a Business Process Expert – Digital Sales Integration to join the Digital Transformation Organization (DTO) within the Business Unit Transformers. In this role, you will drive the digitalization and integration of end-to-end business processes across the full value chain, ensuring seamless operational execution.

You will analyze, design, and optimize business processes, connecting customer-facing activities with core operational and manufacturing functions. By establishing global standards and driving consistent use of enterprise systems, you will support process harmonization, improve efficiency, and contribute to a scalable, data-driven organization.

Working closely with cross-functional stakeholders, you will enable continuous improvement and support the company’s ongoing transformation toward a globally aligned operating model.

• Leverage deep understanding of end-to-end business processes to ensure seamless integration and alignment across digital platforms and core enterprise systems.
• Collaborate with business stakeholders to understand sales processes and translate them into scalable system solutions.
• Harmonize sales-related master data (customers, pricing, materials) across systems and regions.
• Monitor and resolve integration issues, ensuring data consistency and minimal disruption.
• Optimize Quote-to-Cash (Q2C) and operational processes across the full value chain.
• Drive process harmonization and standardization across regions, HUBs, and factories.
• Identify bottlenecks, deviations, and root causes, ensuring continuous improvement.
• Translate business needs into structured process and system requirements.
• Ensure alignment between business processes and digital solutions, enabling consistent data flow.
• Support global programs by promoting standard adoption and scalable solutions.
• Develop clear process documentation and best practices to support global adoption.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Degree in Information Technology, Business Administration, Engineering, or a related field.
• Experience in SAP Sales and Distribution (SD) and digital sales integration.
• Strong understanding of end-to-end business processes, including Quote-to-Cash and operational value chains.
• Proven experience in process mapping (as-is / to-be), process modeling, and standardization initiatives.
• Experience working with integrated system landscapes supporting business processes.
• Exposure to Salesforce or similar CRM systems and/or e-commerce platforms is required.
• Knowledge of master data management and data harmonization principles.
• Ability to analyze complex system landscapes and design effective integration solutions.
• Strong communication and stakeholder management skills, with experience working in global environments.
• Knowledge of SAP modules such as MM (Materials Management) and PP (Production Planning) is considered an advantage.
• Experience in large-scale digital transformation or SAP implementation projects is an advantage.
• Willingness to travel internationally (approximately 20–25%) depending on business needs.

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