Customer Support Representative I

The Customer Support Representative I is responsible for providing service support to customers with regard to service calls, product orders, returns, and resolving customer complaints.  In addition, the CSSR will coordinate with other departments (including various members of management) to provide customer support satisfaction.

• High School Diploma or equivalent.

•  Customer service training (i.e., handling difficult customers, phone etiquette, etc.)
• One (1) year customer support/sales administration experience or equivalent
• Prior direct order processing experience is a plus
• Familiar with CRM/ ERP - SalesForce/SAP.

• Outstanding customer service skills
• Excellent communication skills, collaborator.
• Able to think creatively and find solutions to complex situations.
• Proficient in Microsoft Outlook, Excel, and Word.
• Exhibit a positive and professional attitude when interacting with both internal and external customers.
• Ability to utilize CRM and ERP systems effectively to organize customer interactions and sales order details.

• Ability (with or without accommodation) to use standard office equipment including a laptop computer, telephone, copy machine, fax machine, etc. 

• →Effectively interface with customers and field service personnel.
• →Handle computerized messaging, service call maintenance, and dispatching of service calls.
• →Order entry received by phone, fax, mail, and electronic data interchange.
• →Review customer orders for proper pricing, terms, and conditions.
• →Provide written and verbal quotations to customers.
• →Work with system information and Material Management to determine product availability.
• →Determine proper authorizations for product returns and generate associated documentation.
• →Research information for customers using computer resources, manuals, and technical drawings.
• →Research information for technical support staff members.
• →Other duties as assigned.

Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com