Customer Support Specialist

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,

• maintenance issues, warranty-related queries, etc.

• Be a customer advocate for timely response to issues and for problem resolution and escalation

• Document and time-log all activities taken toward resolving customer issues

• Where required, support customers during run-time activities and provide online troubleshooting support and resolution

• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,

• frequently asked questions, etc.)

• Participation in ensuring 24/7 availability

• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Experience in Customer Service with a minimum of 2 years of experience.

• Professional in electrical areas or related

• Must be fluent in both Spanish and English; any other language would be an advantage

• High focus on customers and their needs

• Ability to apply a structured and methodical work style during increased pressure to act

• Intrinsic attitude to drive innovation and improvement

• Ability to act solution-oriented and to vary different approaches, be flexible and creative

• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

• Knowledge in phone software to customer service is desirable

• Salesforces desirable

• Knowledge in SAP and Power BI

• Continuous improvement culture

• Growth globally

• Hybrid

• Benefits above the regular in the market