Field Service Engineer

At Grid & Power Quality Solutions and Service business at Hitachi Energy in Europe (HBUEU), Inclusion drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.

Hitachi Energy has an exciting opportunity for a Field Service Engineer, you will contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost -effective service offerings, solutions, and projects for customers. 

Execute Service work according to work instructions and in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams.  Use your initiative and be proactive by identifying new Service business opportunities for Hitachi Energy.  You’ll perform service tasks including installation of equipment and routine maintenance and identify technical problems both remotely and on-site in different service categories.

• Allocate, drive and monitor the workload based on content, delivery timescales and competences.
• Use available resources and operate in a responsive manner.
• Ensure materials and components to feed service delivery are available at the appropriate quality for service activities.
• Prepare documents and reports ready for sign off by the customer. Ensuring documents are accurate and collated in a timely manner.
• Drive continuous service productivity improvement activities.
• Utilize efficient tools to streamline service processes and applications.
• Ensure service findings are delivered to the product/system local units.
• Comply with health & safety and environmental directives and ensure instructions are in line with regulations.  
• Control the area of responsibility so that it is adequately supervised.
• Trouble shoot simple failure equipment and make clear, concise recommendations to mitigate the problem arising in the future.
• Provide recommendations to management for improvement in both operations and customer service.

• Experienced and qualified Field Service Engineer within our sector
• Specific knowledge and expertise in Transformers
• Fluent communication in both spoken and written English
• Proficient at working under pressure as part of a team and taking personal accountability to deliver results.
• Able to communicate effectively at all levels.
• Proficient in health & Safety, environmental directives and safe systems of work in line with both Hitachi and client regulations and standard operating procedures
• Experience in problem solving and driving continuous improvement whilst working to project timelines in a systematic manner.

We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

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