Field Service Engineer

As a Field Service Engineer, you will be responsible for delivering high-quality field services while acting as a trusted technical advisor to customers. This role goes beyond technical execution and requires someone who can build customer relationships, understand operational challenges, recommend solutions, and identify opportunities that create value for customers and the business.

You will work closely with customers, project teams, and sales colleagues to deliver safe, reliable, and innovative service solutions across Hitachi Energy's installed base while helping to drive customer satisfaction and long-term business growth.

This position involves extensive travel and direct customer interaction across multiple industries including utilities, power generation, renewable energy, data centers, transportation, and industrial customers.

• Execute field service activities including installation, commissioning, testing, maintenance, troubleshooting, repair, retrofit, and modernization of power and energy systems.
• Provide on-site and remote technical support to customers, ensuring timely resolution of technical issues and minimizing equipment downtime.
• Serve as the primary technical interface with customers during service visits, outages, commissioning activities, and troubleshooting assignments.
• Develop strong customer relationships through professional communication, responsiveness, and technical expertise.
• Analyze equipment performance and recommend maintenance strategies, upgrades, and improvement opportunities that enhance asset reliability and lifecycle value.
• Identify customer challenges and collaborate with sales and service teams to develop technical solutions that address customer needs.
• Support business growth by recognizing and communicating potential service, upgrade, spare parts, modernization, and lifecycle management opportunities.
• Prepare detailed technical reports, root-cause analysis findings, and service recommendations.
• Lead or support site activities, including supervision of subcontractors and coordination of customer representatives.
• Ensure all activities are executed in compliance with Hitachi Energy safety, quality, and environmental requirements.
• Mentor and support junior engineers and trainees in developing technical and customer management skills.
• Actively contribute to continuous improvement initiatives and share lessons learned across the organization.
• Travel extensively (approximately 60-70%) based on customer and business requirements.

• Bachelor's Degree in Electrical Engineering, Electrical & Electronic Engineering, Power Engineering, or a related discipline.
• Minimum 5-8 years of experience in field service, commissioning, maintenance, testing, or power systems engineering.
• Experience working with transformers, switchgear, substations, protection systems, high-voltage equipment, power quality solutions, or related technologies.
• Strong troubleshooting and fault-diagnosis capabilities in live customer environments.
• Proven experience engaging directly with customers, contractors, consultants, and project stakeholders.
• Strong communication, presentation, and relationship-building skills.
• Commercial awareness with the ability to identify opportunities that support customer success and business growth.
• Ability to work independently in dynamic field environments while maintaining high safety standards.
• Experience preparing technical reports, service recommendations, and customer documentation.
• Willingness to travel extensively domestically and internationally when required.
• Professional proficiency in English, both written and spoken.

• Experience in power transmission, distribution, utilities, renewable energy, industrial automation, or electrical services industries.
• Hands-on experience with commissioning and testing activities.
• Knowledge of protection relays, SCADA systems, IEC standards, and substation equipment.
• Project leadership or site supervision experience.
• Registered Graduate Engineer or Professional Engineer status will be an advantage.

You will be successful in this role if you:

• Enjoy solving complex technical problems in customer environments.
• Are confident interacting with customers and presenting technical recommendations.
• Can balance technical excellence with commercial awareness.
• Build trust easily and establish long-term customer relationships.
• Are motivated by working in the field and delivering tangible customer outcomes.
• Want to grow into future technical specialist, project leadership, service management, or business leadership roles.

At Hitachi Energy, we pride ourselves on offering a holistic range of benefit programs that support your financial, physical, and mental wellbeing while creating opportunities for continuous learning and career growth.

Benefits include:

• Employer-sponsored medical coverage (including dental and optical benefits).
• EPF contributions for employer and employee.
• Group Term Life, Personal Accident, Hospitalization, and Business Travel insurance.
• Annual leave, medical leave, hospitalization leave, and other leave programs.
• Learning, development, and career advancement opportunities within a global organization.