Middle East Service OU Manager

Your responsibilities:

• Participating with the Hub Service Manager in the creation and roll out of the Service strategy. Driving the localization and implementation of the Service strategy assigned to the Operating Unit by the Hub Service across the countries covered.
• Developing and driving growth initiatives to meet growth targets in line with the Hub Service strategy implementation plan. Building and supporting business cases for investment opportunities.

• Leading processes to reconcile diversity and synergies to shape one voice for Service to improve the Service Net Promoter 
• Scores (NPS) across the unit. Building a sustainable customer approach to ensure overall global client growth and customer satisfaction.

• Ensuring implementation of standard Service platforms across the unit. Promoting synergies and developing Service delivery processes to drive efficiency. Driving operational excellence and continuous improvement of the business. Promoting and  sharing experience and leading practices in Service across the countries and unit.
• Responsible for optimizing the Service delivery process. Leading consolidation of functions across the countries where  applicable, e.g., training, logistics and spares. Leads in the identification and building of hubs to serve across geographies.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database. Ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs.
• Driving efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized and staffed. Coaching the team in formulating plans in developing customer segment expertise. Actively  demonstrating one approach and guiding direct and indirect subordinates.
•  Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Responsible to deliver quarterly financial results (Revenues, profit, Cash) managing a multi-country team of tendering, project management, engineering and customer support. Implementing long term execution strategies and resource planning